F-32, Block S-7/2
Greater Noida Shopping Plaza, Site 4
Greater Noida, UP 201308, India

We’re open Monday – Friday, 10 a.m. – 9:00 p.m. IST

Frequently Asked Questions

Please read our FAQs before sending us a message.

My Diwali gift order not yet confirmed but my bank account/ credit card has been debited. What should I do?

It should be very rare. Still, in such cases where your bank account/ credit card has been debited, you can contact us at [email protected] providing us with the billing email address used while placing the order with us along with the Order ID.

Rest assured, we will do our best to resolve your issue with due diligence.

We will first try to finalize your order and ship you the product, if available in our inventory.

If this option does not look feasible, we will refund your entire payment and cancel your order. In this case, we might issue you a discount coupon as well to order another product from our Diwali Gifts Store. But it depends on the unique situation of your individual case.

How I can track the processing/ delivery of my Diwali gift order?

We have provided a link (Track Order) in the top left area of every page on the website (in the header section).

Upon clicking this link, you will see a page where you can track your order by providing the Order ID or your billing email address.

For your convenience, please find the order tracking page here –

https://onlinediwali.com/track-order/

How to complain for non-delivery of my Diwali gift order or any other issue?

Complaints can be registered for any such issues by sending an email to [email protected] or contacting us via our Contact Us page.

Rest assured, we will do our best to resolve your issue with due diligence.

You will receive a very good customer service.

What should I do when Diwali gift items received are damaged or defective?

You are requested to write us at [email protected] providing us with your order Id and billing email address and we will resolve this issue as early as possible.

For the full list of FAQs (Frequently asked questions), please visit our Frequently Asked Questions page.

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