Frequently Asked Questions

Here are the most frequently asked questions one has when shopping for Diwali gifts for their friends, relatives and loved ones.

What does OnlineDiwali offer?

OnlineDiwali offers a shopping platform where you can buy Diwali gifts online and we can send them to your loved ones with your personalized message – all at the comfort of your home.

Hence, we have created a great catalogue of Diwali gifts and presents.

Looks interesting? Browse our Diwali gifts store.

Can I buy Diwali gifts over the phone or fax?

Unfortunately no. The protection of your credit card and other personal information is very important for us. Its difficult to guarantee complete confidentiality of the information you provide over the phone.

Hence, we request you to make your payment using our online payment mechanism. This is a very secure mechanism and guarantees the safety and confidentiality of your credit card and personal information.

What are my available payment options to pay for my Diwali gift order?

We provide a very convenient payment mechanism for our customers.

For your Diwali gift purchase, you can make payment via one of the following convenient online payment options:

– Credit Card/ Debit Card
– Net Banking

We also accept payment via International Credit/ Debit Cards, in foreign currencies like in Dollars, Pounds etc. and many other currencies.

Our payment channel will calculate charges according to the Indian Rupees (INR). An equivalent amount in dollars/ pounds etc. will be reflected in your credit card/ bank statement.

But please keep in mind that there might be some foreign transaction fee applied as well in your credit card/ bank statement for the transaction done with us.

Is my Credit Card/ Debit Card payment information confidential and secure?

Absolutely yes. We do not acept payment on our website, rather we transfer to you the secure payment service of ccavenue. They accept payments ONLY using SSL security. Using 128-bit SSL (Secure Sockets Layer) encryption ensures that your information being transmitted is absolutely secure, integral and confidential.

For your satisfaction, we request you to verify the URL in the address bar while making payment. For the entire checkout process, all the URLs begin with an https, which signifies very high level of security.

We do not store your credit card information on our servers.

Is my personal information kept private and secure?

Absolutely yes. We understand the importance and privacy of your personal information.

Hence, we guarantee the security and privacy of your personal information

It is transmitted to us only using SSL protocol (using URLs with https).

Also, we do not share your personal information with any third party.

Only in exceptional and rare situations, it can be shared with government/ court if directed by them accordingly.

You can review our Privacy Policy by clicking here.

How are the shipping costs calculated for my Diwali gifts order?

The shipping costs depends on the shipping destination.

Sending within India

If you are sending your Diwali gifts order anywhere in India, the shipping is absolutely FREE within India.

Sending outside India

If you are sending your Diwali gifts order to any other part of the world, outside India, the shipping cost would be calculated based on the weight of the items in your order.

Also, the shipping cost is calculated for each item in your order.

For example, if your order contains 10 Haldiram’s Rasgulla boxes, shipping cost would be calculated as: shipping cost of one box multiplied by 10.

Which countries can I send my Diwali gifts to?

You can send your Diwali gifts to most of the countries.

Are the Diwali gift items shipped as shown on website?

Yes. Absolutely. You will receive exactly what is displayed on the website.

The picture that you see on the website is of an actual product.

How can I be assured about the quality of Diwali gifts on OnlineDiwali?

We vouch about the quality of our products because We do not sell any products via suppliers/ re-sellers.

We do a lot of research to determine the best Diwali gifts and buy the products of impeccable quality from open market and keep them in our inventory as stock. When we receive an order for a product, we ship the product directly from our inventory.

If the product is not available in our inventory, you will either not see the product on website or you will see the product as Out of Stock.

Rest assured. We understand the value of your hard earned money. Your friends and loved ones will receive a very high quality product from OnlineDiwali.

We want them to remember you for your valued gifts on Diwali.

How long does it take to deliver purchased Diwali gifts after payment confirmation?

We work with world class delivery partners such as –

– Blue Dart
– DHL
– First Flight
– USPS

After payment confirmation, we will process your order. It takes at most one day.

After the order is processed, it is sent to one of the delivery partners mentioned above for delivery.

It generally takes between four to seven days for the order to get delivered.

How I can track the processing/ delivery of my Diwali gift order?

We have provided a link (Track Order) in the top left area of every page on the website (in the header section).

Upon clicking this link, you will see a page where you can track your order by providing the Order ID or your billing email address.

For your convenience, please find the order tracking page here –

https://onlinediwali.com/track-order/

How can I send a personalized message with my Diwali gift order?

While doing checkout for your order, you will see a message box which says ‘Personal Message’.

You can enter the message that you want to send in the ‘Personal Message’ box before submitting your order.

Along with your Diwali gift, we will send a standard greeting card with your message printed on it.

For your reference, the greeting card with message should look like this –

What are the various Diwali gifts order Processing Statuses?

When you look up your order from My Account page, you can see your order in one of the following status. Here is an explanation of the various statuses.

– Pending – Order received (unpaid)
– Failed – Payment failed or was declined (unpaid)
– Processing – Payment received and stock has been reduced- the order is awaiting fulfilment
– Completed – Order fulfilled and complete – requires no further action
– On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
– Cancelled – Cancelled by an admin or the customer – no further action required
– Refunded – Refunded by an admin – no further action required

My Diwali gift order not yet confirmed but my bank account/ credit card has been debited. What should I do?

It should be very rare. Still, in such cases where your bank account/ credit card has been debited, you can contact us at [email protected] providing us with the billing email address used while placing the order with us along with the Order ID.

Rest assured, we will do our best to resolve your issue with due diligence.

We will first try to finalize your order and ship you the product, if available in our inventory.

If this option does not look feasible, we will refund your entire payment and cancel your order. In this case, we might issue you a discount coupon as well to order another product from our Diwali Gifts Store. But it depends on the unique situation of your individual case.

How to complain for non-delivery of my Diwali gift order or any other issue?

Complaints can be registered for any such issues by sending an email to [email protected] or contacting us via our Contact Us page.

Rest assured, we will do our best to resolve your issue with due diligence.

You will receive a very good customer service.

What should I do when Diwali gift items received are damaged or defective?

You are requested to write us at [email protected] providing us with your order Id and billing email address and we will resolve this issue as early as possible.