Return/ refund policy

No returns/ refund policy

We take pride in the products we offer for sale on and vouch for their impeccable quality and workmanship.

Hence, all the merchandise sold from the website are non-returnable/ non-refundable. All transactions are final.

We do not offer returns/ refunds of any products sold on in normal circumstances.

Special circumstances

We can offer refund/ exchange only on our discretion in some special circumstances outlined below which are beyond our control:

  • A defective product is delivered.
  • Payment is debited but the product is not delivered.

Though Online Diwali shall make every effort to deliver a quality product to the buyer, we cannot control the quality of the product finally reached to the buyer.

If the buyer also paid for the shipping cost, we shall also additionally be responsible for refund of the actual shipping cost only to the buyer.

The Company or Website shall not be responsible or liable for any other damage caused to the buyer or any other third party as a result of using the said product/ Service.